The honest version
A made-to-order doll can’t be restocked or resold, so this industry can’t do boutique-clothing returns. Here is exactly what we cover instead — and why you approve photographs before anything ships.
Before production starts
Within 24 hours of ordering: change anything or cancel entirely, free, for a full refund. Reply to your confirmation email or contact us.
During production
Once casting begins, the doll is being built for you alone. Cancellation after the 24-hour window incurs a production fee of [X%] of the order total; the remainder is refunded.
Photo approval — your real protection
Before dispatch you receive factory photographs of your finished doll. If the configuration is wrong — skin tone, options, anything that doesn’t match your order — the atelier corrects it at no cost until it matches. Nothing ships until you approve. This step exists precisely because returns can’t.
Fully covered, always
- Transit damage — repair, replacement or full refund. Report with photos within 48 hours of delivery.
- Wrong item or configuration delivered (differing from your approved photos) — replacement or full refund, return shipping on us.
- Manufacturing defects — skeleton or seam failures within [warranty window] of delivery: repaired or replaced.
Not covered
Change of mind after dispatch, and wear from use or care outside the included instructions. Hygiene law also prevents restocking an opened intimate product — the same reason every serious retailer in this category works on approval-before-shipping rather than returns.