Customer Help

Yes, absolutely! We are a totally legit website and all our products are officially authorized. As a new international and professional adult sex doll retailer, Joeany guarantees 100% genuine products — no knockoffs, no fake or inferior dolls here!

We’re not about quantity - we only team up with brands we truly trust.

• Double after-sales service (brand + our support)
• Extra quality checks by our QC team
• Exclusive premium accessories not available elsewhere
• Discreet packaging to protect your privacy

Yes! Crafted from medical-grade silicone our premium sex dolls feature:

• Articulated hands & thighs
• Delicate head & Implanted hair
• Gel-infused breasts and buttocks
• True-to-life details: skin pores, textures and visible veins.

For doll buyers (especially first-time buyers), differences between two types of materials used in adult sex dolls are always confusing them.

Answers to this question vary from one to another—either complicated or not comprehensive.

As a professional, Joeany is here to provide a clear and concise explanation for you to make your best choice!

Silicone

Pros:

• More durable (more resistant to wear and tear)
• More realistic (lifelike details-skin pores, texture, blood vessels, etc)
• Easier to clean and less likely to retain odors, heat, and stains

Cons:

• More expensive
• Less flexible due to its firmer texture

TPE

Pros:

• Softer texture
• More flexible (easier to change sexual positions)
• Cheaper than Silicone

Cons:

• Less durable (needs more frequent maintenance)
• More sensitive to heat and stains

A built-in vagina (also known as a fixed or integrated vagina) is a permanent, non-detachable part of your sex doll that closely resembles a real woman’s vagina.

A removable vagina (or detachable vagina) is a sleeve-like vagina that you can insert into or remove from the doll.

Built-in Vagina

Pros:

• More realistic and intimate
• No need to install or remove
• Usually more affordable

Cons:

• Harder to clean
• More difficult to repair or replace

Removable Vagina

Pros:

• Easier to clean and maintain
• More customization opportunities
• Can be used separately as a masturbation cup

Cons:

• Time-consuming to install and remove
• Less seductive compared to built-in

Although it may seem true that the doll should be cleaned after each use, excessive cleaning may slowly degrade the materials, resulting in skin tears and other problems, and consequently shortening the lifespan of the doll.

For regular cleaning, we recommend cleaning your sex doll every 2 weeks.

Materials Needed for Cleaning:
● Antibacterial Soap
● Baby Powder
● A Soft Sponge
● Swab Sponges
● A Non-abrasive Drying Cloth or Towel
● An Irrigation Tool

External Cleaning ( wig, head, body)
Remove any detachable parts, such as the wig or head, and wash them one by one:
● Wig
First, place the wig on a stand if possible for easier cleaning.
Then, dampen the hair with warm or cold water to avoid curls.
Next, squeeze a coin-sized squirt of shampoo on palms to lather up.
Lastly, apply the shampoo to your doll’s hair, and then wash it gently.
Note: If your doll’s wig is real human hair, sulfate-free shampoo and conditioner should be used to increase the longevity and softness of the wig.
● Head
First, dip a soft sponge in antibacterial soap and warm water
Then, dab the doll’s face with light pressure to avoid damage.
Note: While cleaning the head, avoid water flushing into the doll’s eyes.
● Body
First, It’s required to wrap the neck tight with plastic wrap before placing the doll body into a bathtub or another comfortable place where the doll is cleaned, which is to prevent the doll from rusting caused by water’s entering.
Then, use a soft sponge or cloth with some antibacterial soap to gently clean the entire surface of the doll while extra attention should be given to the areas that come in contact with bodily fluids.
Next, rinse off soap residue with clean, warm water to avoid irritation or damage to the doll’s skin.

External Cleaning (Love holes-mouth,vagina, anus)
Cleaning out your doll’s holes can use either an irrigation tool or sponge swabs:
● Using An Irrigation Tool:
First, If you’re using a vaginal irrigator that is not connected to a tap, you can fill it up with a solution of mild antibacterial soap and warm water first, and place the irrigation end inside your doll’s holes, but be aware of water spilling out if you are not cleaning your doll in a bathtub, so it’s recommended to place a towel underneath your doll.
Then gently insert the nozzle into the doll’s orifices. Repeat the process with clean water to ensure all soap residue is removed.
Finally, they can either be air-dried or dried with a soft sponge. To speed up the drying process, you can insert a soft, absorbent cloth or use a fan (Note: not a heating fan!)

● Using Sponge Swabs:
First, dip your sponge swab in warm water and coat it with antibacterial soap.
Then insert the swab into the holes and rub them gently to remove any dirt.
Next, change the swab and repeat steps 1 and 2.
Lastly, let them dry-this process is same as using irrigation tools.

● Keep It Lying Flat:
For long-term storage, always lay your doll flat on a soft surface ( like a bed) rather than hanging it, or just put it back to the original position when you first time receive it. By doing so, the doll is well protected from cracking.

● Keep It Cool and Dry:
The doll should be stored in a cool and dry place away from direct sunlight and extreme temperatures in that heat and humidity can degrade the material over time.

● Keep It Clean:
A dusty environment can make cleaning way more annoying, so keeping your doll somewhere clean is important and necessary.

The longevity of sex dolls depends not only on what kinds of materials they are  made from, but also on how you care about them in daily life.

Generally speaking, silicone and TPE sex dolls can last for 2-10 years if you take good care of them. Silicone sex dolls usually last longer due to their inherent durability.

Yes. The doll’s skin might get stained by bodily fluids like sweat and semen, substances such as lubricants and oils, and dark fabrics from clothing. So it’s essential to clean your sex doll properly and remember to wash any clothing before putting it on your doll. It’s advised that you buy light-colored and loose-fitting clothes for your doll.

Yes. The makeup we use on the doll is common cosmetics, so it will fade with time going by. Considerate care can slow down the speed of fading while frequent rubbing will accelerate the process. But the makeup can be removed or redone.

We highly value building long-term and positive relationships with our customers, so we provide return services if your doll arrives with any defects and remains unused in any way.

Simply notify us within 24 hours of receiving your doll, we will arrange a return.

Depending on the level of defect, we will either repair or replace the doll.

Note:
● We don’t cover the return shipping costs.
● Return or exchange is not accepted for dissatisfaction without any defect.
● You are required to report any issues upon the receipt immediately.
● Replacements are available only if the item is faulty, damaged, wrong or lost in transit.

Yes! Thank you for choosing Joeany Doll! As a token of our appreciation, your doll comes with many free gifts, including a user manual, wig, comb, vaginal irrigator, and more.  

● Select and customize your sex doll
● Check out the order and payment
● Confirm your order after checkout
● Start manufacturing your love doll

For in-stock doll, it usually takes about 3-6 business days to arrive while the custom doll requires about 3-4 weeks.

Deliveries may extend longer for some exceptional factors including delay and special holidays such as the Spring Festival and the National Day of China. So it really depends on the date and the doll you place your order.

Theoretically yes. But we will evaluate each cancellation request based on many factors.

For custom order cancellation, depending on the stages of production, your request may be approved with about 5%-30% non-refundable fees being applied.

For in-stock order cancellation, it is probably unacceptable if your in-stock order has been packed and shipped. But you can choose to return the item.

Yes! We do offer the customization service. Please remember to contact us if you are looking to customize any special parts of your sex doll such as body and head that does not even exist.

Be aware that if it’s a real existing person’s face, we need to make sure that you have obtained the documented permission or authorization to design the product.

The production of a brand new custom body or head usually takes about 8-12 weeks to complete before ready to ship.

After ordering your doll, order and shipping details can be seen on the account page.
If you purchase our doll as a guest, please register an account at our website and log in to check your order information.

Accepted Payment Methods

Credit & Debit Cards:

Digital Wallets:

Buy Now, Pay Later:

Yes! We prioritize your privacy and payment security!

Your privacy and payment security will be well protected as we use the SSL protocol to encrypt all your information and our back end system is fully protected.

We use PayPal for additional security and privacy.

For In-stock dolls, our warehouses are located in Poland and USA, where all orders are processed. If your order is a custom doll, it will be manufactured in China and shipped from China.

We can ship to most countries. However, due to strict customs regulations and legal restrictions on adult products, we’re currently unable to deliver to certain areas like Islamic countries. Click here to see the shipping restricted countries.

Yes! We highly value every customer’s privacy, so the packages we use are double-layer plain cardboard without logos or any signs concerning a sex doll.

There are only some signs to remind the shipping suppliers that your parcel is fragile. But they don’t know what exactly is inside the box, so please rest assured.

For safety and speed, we use UPS, FedEx and USPS to ship your order.

As a premium sex doll retailer, Joeany is committed to providing products with unparalleled quality and complete packaging discretion. We cover all the costs after your payment.

Don’t worry! Every order comes with double-layer protection:

● Shipping Insurance Covered – Your doll is insured in transit.

● Platform-First Compensation – You don’t need to file any insurance claims. If anything happens, we handle it directly and prioritize your replacement or reimbursement.

This means you get a fast, hassle-free solution without dealing with paperwork or waiting for insurance approval—just a smooth, worry-free experience from checkout to delivery.