Shipping Guide
At Joeany Doll, we’re committed to delivering your package safely, discreetly, and efficiently. Here’s everything you need to know about our shipping process.
Production Time
| Product Type | Estimated Time |
|---|---|
| TPE Doll | 1-2 Weeks |
| Silicone Doll | 3-5 Weeks |
| In-stock Doll | Ready to Ship |
NOTE: Production times are estimates and may take longer during Chinese New Year or other unforeseen circumstances.
Shipment Confirmation
Before shipping, we will send you factory photos of your customized doll for final approval to make sure it meets your expectations.
Shipping Options
Our shipping partners include UPS, FedEx, and USPS.
Shipping Destinations
We ship worldwide for free. However, due to import regulations, we do not ship to certain countries, including Brazil, India, and several Middle Eastern nations. You can click here to see the full list of restricted countries.
Shipping Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7-12 business days |
| Canada | 7-12 business days |
| Australia | 7-12 business days |
| Europe | 7-12 business days |
Order Tracking
All orders are shipped directly from our manufacturers. Once your doll is shipped, we will send you a tracking number via email. You can track your order through the following carriers:
Delivery Delays
If your package is delayed beyond 12 business days (excluding customs clearance), please contact us at [email protected] for assistance.
Free Delivery Signature Service
To ensure your order arrives safely, we offer a Free Delivery Signature Service. With this option, the courier will require a signature upon delivery, guaranteeing that your package is handed directly to you.
Requesting this service is easy. Just contact us after your purchase, and we’ll arrange the signature requirement for your delivery.
Discreet Packaging
At Joeany Doll, your privacy is our top priority. We ship your doll in plain, double-layer cardboard boxes with no logos or branding. Only fragile notices are included for safe handling.
Hassle-Free Double Protection
We know your privacy and peace of mind matter most. That’s why every order comes with dual-layer protection:
- Shipping Insurance Covered – If your doll is lost or seriously damaged during transit, you’re fully protected.
- Fast Replacement or Full Refund – We handle everything for you. If an issue occurs, we’ll immediately send a replacement or provide a full refund, so you don’t have to deal with insurance claims or paperwork.
- No forms, no waiting, no stress—just a smooth, worry-free experience from checkout to delivery.
We hope this guide is helpful. If you have any questions, don’t hesitate to reach out to our customer service team.
We hope this guide is helpful. If you have any questions, don’t hesitate to reach out to our customer service team.
Examples of Our Discreet Packaging
These images show the actual cardboard boxes we use to ship your doll. They are plain, double-layered, and have no branding, ensuring your privacy. Only fragile notices are visible for safe handling.
