1. Delivery
Delivery Time: Typically, silicone dolls require 2 weeks to be prepared and ready for delivery.
Exceptional Circumstances: If your order falls on a holiday, the delivery time may be extended. We will promptly contact you to agree on a new delivery timeline.
Shipping Fees: JoeanyDoll offers free shipping to most countries and regions, with exceptions for some remote islands and locations.
Shipping after Approval: Before shipping, JoeanyDoll will provide factory photos of each order to the customer for approval. The dolls will only be shipped once we receive your confirmation.
Shipping Methods: All orders are shipped through reliable and trusted carriers, including UPS, FedEx, SF International, and others. You can easily track your order with the provided tracking number via the official carrier website.
Discreet Shipping: We prioritize confidentiality. JoeanyDoll uses discreet shipping methods to ensure package safety and to maintain privacy throughout the transportation process.
2. Payment
We accept payments via PayPal and credit card. When placing an order, please verify that your shipping address is correct to ensure smooth delivery. JoeanyDoll secures all transactions with SSL encryption, protecting both personal and payment data.
3. Cancellation & Return Policy
Due to the private and intimate nature of our products, we evaluate each cancellation and return request on a case-by-case basis to ensure the best resolution.
Cancellation within 24 Hours: If you cancel within 24 hours of placing your order, we will process a full refund unconditionally.
Cancellation Beyond 24 Hours: If you cancel after 24 hours, we will review the situation and communicate with you for a resolution.
For more details, please refer to our full Return Policy or reach out to us directly.
4. Packaging
At JoeanyDoll, we prioritize your privacy. To ensure maximum discretion, we use high-quality double-layer plain packaging with neutral shipping labels, leaving no indication of the contents inside. This guarantees complete confidentiality and safety throughout the shipping process.
