Sex Doll Frequently Asked Questions
About Joeany Doll
Yes, absolutely! We are a totally legitimate website and all our products are officially authorized. As a new international and professional adult sex doll manufacturer and retailer, Joeany Doll guarantees 100% genuine products — no knockoffs, no fake or inferior dolls here!
As a professional and authorized sex doll company, Joeany has absolute confidence in gaining your trust with the following compelling reasons:
- End-to-End Quality Control: From raw material R&D to production and sales, we control every step to ensure exceptional quality. Our strict management system guarantees a flawless experience from source to delivery.
- Medical-Grade Materials for Your Safety: Made with internationally certified medical-grade silicone, our dolls are non-toxic, odor-free, ultra-soft, and more resistant to aging and heat.
- Discreet Packaging for Your Privacy: We prioritize your privacy with double-layer plain packaging and neutral shipping labels, leaving no trace of the contents inside.
- A Decade of Sculpting Mastery: With 10+ years of OEM experience for top international brands, our head sculpts feature lifelike details, from delicate facial contours to expressive emotions.
About Sex Dolls
Yes! Crafted from medical-grade silicone, our premium sex dolls feature:
- Articulated hands & thighs
- Delicate head & implanted hair
- Gel-infused breasts and buttocks
- True-to-life details: skin pores, textures, and visible veins
Silicone
- Pros: More durable, more realistic, easier to clean
- Cons: More expensive, less flexible
TPE
- Pros: Softer, more flexible, cheaper
- Cons: Less durable, more sensitive to stains and heat
Built-in Vagina
- Pros: More realistic, no need to install/remove, usually cheaper
- Cons: Harder to clean and repair
Removable Vagina
- Pros: Easier to clean, customizable, can be used separately
- Cons: Less immersive, needs installation
The removable vagina is a soft sleeve that can be inserted into the doll’s cavity. Lubrication is recommended for easy insertion and removal. You can also purchase extra sleeves to rotate during cleaning and drying. They can also function as independent masturbation devices.
With proper care, a sex doll can last 2–10 years. Silicone dolls generally last longer due to their durability.
Standing feet include three metal screws that allow the doll to stand upright independently. It mimics human foot support but may leave visible marks at the base.
Yes, we sell heads, torsos, hips, and more. Just note that shipping costs may apply when purchasing parts separately. Feel free to contact us with your request.
We use high-quality stainless steel skeletons with gear joints for realistic poseability and strength.
About Order
We offer two payment options for your security: PayPal or Credit cards.
We provide return services only if your doll arrives defective and remains unused. Notify us within 24 hours of receiving the item. Based on the defect, we’ll repair or replace the doll.
Note:
- Return shipping costs are not covered.
- No returns for dissatisfaction without defects.
- All issues must be reported upon receipt.
- Replacements apply only for faulty, damaged, wrong, or lost items.
- Select and customize your sex doll
- Check out the order and payment
- Confirm your order after checkout
- Start manufacturing your love doll
Yes! As a thank-you for choosing Joeany Doll, your package includes many free gifts such as a user manual, wig, comb, vaginal irrigator, and more.
After placing an order, you can view order and shipping status on your account page.
If you purchased as a guest, please register and log in on our site to track your order.
Theoretically yes. But we evaluate each cancellation request case-by-case.
- Custom Orders: Depending on the production stage, 5%–30% non-refundable fee may apply.
- In-stock Orders: If already packed and shipped, cancellation may not be accepted. You may return it instead.
About Shipping
For safety and speed, we use UPS and FedEx to ship your order.
Our HQ and main warehouse are in Dongguan, China. We also ship from international stock locations when available. Custom dolls are made in China and shipped from China.
We ship to most countries. Due to customs or local restrictions, we may not deliver to areas like India, Thailand, or parts of the Middle East. Please contact us to confirm availability for your country.
Joeany does not cover shipping costs. Charges are based on real-time courier rates. We ensure that every penny spent delivers top-tier value and packaging discretion.
For in-stock dolls: 3–6 business days.
For custom dolls: approx. 3–4 weeks.
Delays may occur during holidays like Chinese New Year or National Day.
Yes. Packages are plain, double-layered, and without any branding. Only external labels indicate that the package is fragile—no mention of contents inside.
About Cleaning
Yes. The doll’s skin might get stained by bodily fluids like sweat and semen, substances such as lubricants and oils, and dark fabrics from clothing.
So it’s essential to clean your sex doll properly and remember to wash any clothing before putting it on your doll. It’s advised that you buy light-colored and loose-fitting clothes for your doll.
Yes. The makeup we use on the doll is common cosmetics, so it will fade over time.
Considerate care can slow down the fading, while frequent rubbing will accelerate it. But the makeup can always be removed or redone.
It’s necessary to clean your doll after each use. You can know about how to clean your doll by clicking here.
You can find some storage products on this page.