FAQs

Yes! Joeany Doll is absolutely legit. We are a totally legitimate website and all our products are officially authorized.

Yes! We highly value every customer’s privacy, so the packages we use are double-layer plain cardboard without logos or any signs concerning a sex doll.

Yes! We prioritize your privacy and payment security! Your privacy and payment security will be well protected as we use the SSL protocol to encrypt all your information and our back end system is fully protected. Click here to know more information.

Yes! We ship worldwide except for certain several restricted countries where sex dolls are not allowed. You can click here to see the full map of restricted countries.

 For custom dolls

• Choose & Customize

• Checkout & Payment

• Doll Production

• Quality Check & Confirmation

• Shipping & Customs

• Receive Tracking Number

• Delivery & Review

 For in-stock dolls

• Place Your Order

• Ready to Ship

• Receive Tracking Number

• Delivery & Review

We’re not about quantity-we only team up with brands we truly trust.

We provide:

• Double after-sales service (brand + our support)
• Extra quality checks by our QC team
• Exclusive premium accessories not available elsewhere
• Discreet packaging to protect your privacy

Don’t worry! Every order comes with double-layer protection:

• Shipping Insurance Covered : Your doll is insured in transit.
• Platform-First Compensation: You don’t need to file any insurance claims. If anything happens, we handle it directly and prioritize your replacement or reimbursement.

This means you will get a fast, hassle-free solution without dealing with paperwork or waiting for insurance approval. It’s just a smooth, worry-free experience from checkout to delivery.

Yes, we do offer extensive customization options to create a unique sex doll that matches your preferences. Please email us at [email protected] if you’re looking for your own sex doll.

Usually you will receive the package in 8-15 days after you place the order. For in-stock doll, it takes 3-6 days to arrive and the custom doll needs 3-4 weeks to receive.

Note: Delays may occur during Chinese New Year or National Day.

If your order hasn’t shipped, contact our support team with your updated address. If it’s already in transit, email [email protected] right away so we can coordinate with the carrier.

Yes, you can select Paypal at checkout. Paypal also offers a Buy Now, Pay Later option to split your payment into installments, though availability may vary by country.

Once your doll ships, a tracking number will be sent to your email.

Yes, typically your doll and accessories will be shipped together in a single discreet package. We only separate shipments when necessary. If so, you will receive individual tracking numbers.

Yes, but we evaluate each cancellation request case-by-case.

• In-stock Orders: If already packed and shipped, cancellation may not be accepted. You may return it instead but afforded by you.
• Custom Orders: Depending on the production stage, 5%-30% non-refundable fee may apply.

Only under a few circumstances can you return it. You can click here to learn about our return policies.

Yes, crafted from medical-grade silicone, our premium sex dolls feature:

• Articulated hand and thighs
• Delicate head and implanted hair
• Gel-infused breasts and buttocks
• True-to-life details: skin pores, textures, and visible veins