Cancellations & Returns
Your satisfaction is our top priority. We offer flexible, transparent policies to ensure your peace of mind throughout your shopping experience.
1. Before You Order
- Review Factory Photos: Visit our Factory Picture Site for detailed product images.
- Join Our Community: Get advice from other customers on Discord, Reddit, or other platforms.
- Contact Us: Use Live Chat or our Contact Form for pre-purchase questions.
2. Order Modifications
Custom Products: Free modifications are allowed within 48 hours. After that, changes may still be accepted depending on the production stage.
In-Stock Products: No modifications are possible once the order is shipped. Changes post-shipping are treated as returns, and you'll bear the shipping and associated costs.
3. Cancellations
Custom Orders: Evaluated case-by-case. If approved, a 5–30% cancellation fee applies to cover production and material costs.
In-Stock Orders:
- Cancel within 8 hours – 95% refund
- Cancel within 24 hours – 85% refund
- After 24 hours – Not cancelable (order is shipped)
Shipping and packaging costs become non-refundable after 24 hours.
4. Why We Apply Cancellation Fees?
Fees help offset the following costs already incurred:
- Payment processor fees
- Materials prepared for production (custom orders)
- Packaging and handling for ready-to-ship items
- Outbound shipping (non-refundable once dispatched)
5. Returns & Warranty
Inspect Upon Delivery: Check your product thoroughly. Report any issues within 24 hours to [email protected] with photos or video.
Accepted Scenarios:
- Wrong Item: Provide unboxing video (showing product, shipping label, and packaging).
- Damage: Report to the carrier immediately. We'll assist with repair kits, replacements, or refund.
- Lost Packages: File a carrier claim and contact us.
Return Conditions:
- No returns accepted for used items
- Unused products must be returned in original packaging
- Contact us before returning – unauthorized returns will be rejected
Refund Deductions:
- Original + return shipping (customer pays)
- Restocking fee (15–25% of product value)
- Non-refundable transaction/processing costs
6. Refund Processing
Estimated Timelines:
- PayPal: 3–5 business days
- Credit/Debit Cards & Klarna: 7–10 business days
If delays occur, contact us for refund tracking before initiating a dispute with your bank.
Important Notes:
- Avoid chargebacks – they slow down resolutions and may incur extra fees
- Fraudulent disputes may result in legal action
- Always reach out to us at [email protected] first. We're here to help.